Terms & Conditions
Following are the terms of use of Gifts2India.com. All
your conduct on the website shall be governed by these terms of use. You will
be advised to kindly read this document carefully. Please do not use the
website if you do not agree to any of the terms that are mentioned over
here.
CANCELLATION POLICY: This cancellation policy refers to both
cancellations by Gifts2India.com and the ones by the customers.
Cancellation by "Gifts2India.com"
Your order for purchase on Gifts2India shall be cancelled in
one or more of the following instances:
·
If the product no longer exists or is
out of stock with the vendor. In this case, you can be offered an alternate
product, the purchase of which is up to your discretion.
·
If there is a limitation on the
quantity that you can buy of a particular product and your purchase exceeds
that limit.
·
If wrong pricing or promotion has
been offered by the vendor or it has happened because of typographical error.
·
If there are some problems identified
by our credit and fraud avoidance department.
·
If the address provided is inaccurate
or inadequate.
·
If the location that you mentioned is
non-serviceable.
While we will strive to inform you
about the cancellation before the payment (only where possible), there is a
possibility that the information might come to you after the payment has been
made for the purchase. In that case, your payment shall be credited to your
account and you shall be duly notified about the same through email.
Cancellation by Customer
For Cake:- In cases where we receive your intimation for order cancellation
within 6 hours or prior to order processing, whichever is less, we shall cancel
the order and refund the entire money for the same.
For Other Products
In cases where we receive your intimation for order cancellation within 24
hours or prior to order processing, whichever is less, we shall cancel the
order and refund the entire money for the same. However, no cancellation
requests shall be entertained post 24 hours or processing / shipping of the
product or both.
However we do not guarantee and
commit, but still we try our level best to delivery only 100% Vegetarian
products as far as they are food and eatable goods.
Since we are not manufacturing the product, the actual content and
ingredients may not be known to us and/or disclosed to us by our suppliers due
to privacy and secret regarding their recipe, we do not make any commitment
regarding the presence or absence of any specific ingredient in any of the
product delivered by Gifts2India or its subsidiary services.
During National Holidays and other Festivals, extra charge will be levied.
(the same shall be informed to the customer while order booking / prior to
delivery)
Product: The image displayed on the site or requested by you or the
recipient is indicative in nature. Actual product may vary in shape or design
as per the availability.
·
Deliveries: Client should provide accurate delivery
details such as: Recipient Name, Contact no/s, complete
shipping / delivery address with proper Landmark, etc. We shall call the
recipient in case our delivery boy is unable to trace the location, even if the
order is supposed to surprise the recipient.
Every G2I order is hand-delivered by
our professional, and we make every effort to deliver your order as quick as
possible.
Kindly allow around 4 hours of time for dispatch/delivery of ordered product or
service for same day delivery. However, G2I always strives to match the desired
delivery timelines and give our clients an enriching experience.
Fixed time deliveries: Though we accept exact/fixed time delivery,
there may be a difference of +30 or -30 mins than the requested time.
·
MIDNIGHT
deliveries: Midnight delivery is a
privilege we extend to our customers at a cost.
Kindly place the order before 7:00 PM
for same day deliveries. Any orders placed after 7:00 PM will be considered for
next day deliveries.
Although we believe in Timely
Delivery, we do not make any commitment regarding midnight deliveries to get it
delivered at sharp 12:00 Midnight. There may be external factors which affect
the timing of delivery, for which we are not liable or do not provide any
refund/replacement .
Delivery will be made between 11.30 pm to 12.30 am on mentioned/requested
delivery date. We deliver on Sundays also.
If the order is supposed to surprise
the recipient and the receiver should not be called before the delivery, you
should specify the same to us in advance.
·
Delivery attempts: Maximum 2 times. Any attempts beyond this, additional
charges will be applicable as per client’s request.
·
Unsuccessful
deliveries: We make every effort to ensure
that our Client receives excellent service. However, in below cases we will
consider the order executed:
·
Wrong or incomplete delivery address
·
Premises locked or recipient not
being present or not responding the calls
·
Wrong contact number because of which
we are unable to reach the recipient
·
Security not allowing
·
Recipient refusing to accept the
delivery
·
Instructions by recipient or you to
deliver the product at the Reception/Gate/with Neighbour
·
Maximum 2 attempts
In all of the above cases, G2I will
not be responsible and payment shall be made by the Client in full as per the
order.
·
Delivery concerns: All products are deemed accepted upon our
delivery of the product to you or your designated recipient's address. Any
product or delivery concerns can be addressed if raised within 24 hours of
delivery.
In case the product is not delivered
due to Natural calamities such as: Floods / Heavy Rains / or National Bandh or
any other unavoidable circumstances, we reserve the right to reschedule the
delivery for another date.
·
G2I reserves the right to Accept, Decline,
or Cancel the order (in whole or in part) for any reason/s whatsoever.
·
G2I reserves the right to modify,
suspend, or discontinue the sale or delivery of any of our product or service
with / without notice.
·
G2I reserves the right to revise
Price of products or services at any point in time; however, the same will be
informed to respective clients in advance.
Online: Customer can place order on website and make
the payment through online payment modes: Debit Cards / Credit Cards / Net
banking / PayPal.
Any Visa / Master / Maestro / and any domestic or international Credit Cards
are accepted on our website.
G2I doesn’t take the responsibility of any transaction which is processed
without your consent and knowledge. The cardholder is solely and totally liable
for the transactions and the amount charged.
Refund Policy: Refund could be processed if it is agreed upon and
communicated in writing to our Client.
All above terms & conditions are
applicable for delivery of products or services in Mumbai.
Subject to Mumbai jurisdiction.